We at Grainoxy strive to provide our customers with the best possible experience when purchasing our organic millets products. If for any reason you are not satisfied with your purchase, we offer a refund or exchange within 7 days of the date of delivery, subject to the following conditions:
- Eligibility for Refund: In order to be eligible for a refund, the product must be unused, unopened, and in the same condition that you received it. Any product that has been used or opened, or is not in its original condition, is not eligible for a refund.
- Initiation of Refund Request: To initiate a refund request, you must contact us within 7 days of the date of delivery of the product, by sending an email to [support@grainoxy.in] with your order number and the reason for the refund request. We may ask for additional information or documentation to verify the reason for the refund request.
- Approval of Refund Request: We will review your refund request and notify you of the approval or rejection of your refund. If your request is approved, we will credit a refund to your original method of payment within 7 days of the approval of your request.
- No Returns or Exchange: Due to the nature of our products, we do not accept returns or exchanges on any food items. This policy ensures the highest standards of safety and quality for all our customers. If you receive a damaged or incorrect product, please contact us within 24 hours of delivery for assistance.”
- Exchanges: If you prefer an exchange rather than a refund, we will be happy to exchange the product for another product of equal value.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Exceptions: There are certain situations where refunds may be denied, including but not limited to: (i) the product has been used or opened; (ii) the product is not in its original condition; (iii) the product was purchased on sale or at a discount; (iv) the product was customized or made to order.
We reserve the right to modify this refund policy at any time, without prior notice. By continuing to use our website, you agree to be bound by the terms of the refund policy as updated from time to time.
Please note that this is just a sample draft and you may need to customize it based on your specific needs and requirements. You should consult with legal counsel to ensure that your refund policy is tailored to your specific situation and complies with all relevant laws and regulations.
